HCL TECHNOLOGIES
Business Experience Designer (XD India)
Steris Kaizen Management
In this project, the software simplifies and enhances event planning, tracking, and reporting. By consolidating all data into one place, it improves visibility and coaching opportunities, reduces administrative work, and enables easy collaboration. With task assignments and notifications, monitoring metrics, and accessing the lean dashboard for results, it offers a comprehensive solution for optimising Event practices.
My Role
As a Team Lead UX strategist and Designer, Effective communication, collaboration, and leadership skills are essential for my role. By fostering a supportive and productive work environment, I help your team members thrive and deliver exceptional user experiences.
Project Duration
3-5 Weeks
Problem
To implement Lean practices in growing businesses, prioritize training, coaching, and events over admin tasks. Tracking team engagement manually can be challenging. Our solution integrates with Active Directory, accommodates non-Org users, and complies with GDPR. It also integrates with Microsoft tools, making tasks like entering/updating Kaizen ideas and running reports easy. Regular demos and a sandbox for user testing are recommended. Consider potential risks before adopting new software, such as licensing costs and change management for employees. Accessibility and client preferences should also be taken into account.
Approach
To implement Lean transformation successfully, businesses should conduct a needs assessment, evaluate and prototype software solutions, test and iterate, provide user training and support, develop a change management plan, deploy the software in phases, and continuously monitor and improve its effectiveness. This approach will help businesses reduce administrative tasks, improve visibility into team engagement, and foster a culture of continuous improvement, ultimately driving business growth.
User Persona & Journey
User Analysis
Usability
Brand Adherence
Findabilty
Disconnected Experiences
Team Engagement
Application was not future ready. Difficult to integrate new upcoming tech fuctionalities
Did not have consistent visual identity and unified experience across the brand
There were no Serach or Navigation to find relevant information. Due to which findability of a specific information
There was no common and intuitive interface for collaboration across the company
Tracking team engagement manually can be challenging
Research
As an event Associate, you can submit event ideas through the app. All users have equal access to input and modify data, monitor notifications, generate reports, and participate in Org events. The Continuous Improvement Rep and Lean Steering Committee play important roles in coaching, prioritizing improvements, and ensuring alignment with business goals.
Goals/Needs
To improve the capturing of improvement data, use a standard form and keep all related files and links in a central location. Build cross-functional teams, track all communication in one place, and assign tasks to maintain momentum. Monitor metrics and generate standard reports for different levels of the organisation. To improve the Org App, provide easier access, customise data views, provide automatic alerts, and improve visualisation. The Apex interface needs to be more user-friendly.
Validation/Feedback
We follow a well-defined process that involves creating a comprehensive user experience (UX) and presenting a prototype to our clients. After the prototype is presented and send the prototype link on the mail, on the same prototype, we carefully collect and assess their feedback to ensure that their requirements and expectations are met. This feedback is obtained from multiple user groups and usability perspectives, providing detailed insights crucial in achieving the desired outcomes.
Business Impact
Designing interfaces with diverse user groups in mind results in many benefits, including heightened user satisfaction, productivity, and collaboration. By prioritising usability, efficient file and link sharing, effective communication hubs, accessibility and inclusivity features, search and filter functions, and task management tools, businesses can achieve these outcomes. These efforts lead to increased customer loyalty, enhanced brand reputation, improved teamwork, and heightened efficiency, ultimately resulting in business growth, increased revenue, and a competitive edge in the market.
Conclusions
When it comes to designing for various user groups, there are specific challenges that must be addressed. However, with the right tools and strategies, creating an optimal experience for everyone involved is possible. One of the most significant aspects of this process is implementing user-friendly forms that are easy to navigate and complete. Additionally, establishing file/Link-sharing sections can be incredibly useful, allowing team members to access the necessary information and collaborate on projects (Org Events) more efficiently. Another key component is integrating communication hubs, which can significantly streamline the improvement process and ensure that everyone is on the same page.
